Our hand-crafted furniture is made in our own workshops, which allows us to carry out a stringent quality control process on every product we manufacture. We provide a commitment that should any fault occur during the period of the guarantee that is a result of faulty manufacture or poor workmanship by the company we will we repair or replace the item free of charge.
We use high quality materials and components in our furniture and are confident that our workmanship will outlast our guarantee. However, our guarantee is subject to the following guarantee terms and conditions.
All of our fitted and freestanding furniture comes with a comprehensive 10 year guarantee for structural integrity and material failure, which includes timber, veneers, finishes, stability of joints and components.
Movement of infills or worktop caused by movement of the house or building more than 30 days after installation is not covered by this guarantee. This exclusion includes settlement of furniture fitted on top of carpets.
The guarantee does not cover furniture required to be removed from the room’s structure. Bespoak Joinery will not be liable for the cost of redecoration or damage to flooring caused by removal of fitted furniture. The customer is responsible for all making good.
Fitting issues must be reported within 30 days from the original installation date. Bespoak Joinery accepts no responsibility or liability for fitting issues reported beyond this period.
Bespoak Joinery can supply the following services. The fee will be agreed with you in advance:
Bespoak Joinery reserves the right to make the decision whether or not to carry out aftercare service.
Your statutory rights are not affected by this guarantee
All of our outdoor furniture comes with a five year structural guarantee.